Personalized, Custom Campaigns
The CellForce platform offers the option of having automated campaigns that can be triggered by date, database, campaign or customer response events.
This lets a retailer create automated reminders that once set, automatically interact with their customers based on variables they’ve set. For example, if a retailer has customers’ birthday information saved in their database the retailer can set up a birthday reminder and the system will automatically text the consumer a special message or coupon on their birthday.
CellForce has multiple options for reminders: date, birthday and database. Each option has specific scenarios that dictate their usage. For instance, a date reminder would be used for an appointment reminder campaign and a database reminder would be used if you wanted to follow up with all new customers at a set interval after signing them up. This type of interactive messaging adds a personalization to your process and streamlines customer interaction in a highly effective manner.
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