The Symphony platform supports bi-directional traffic (outgoing and incoming) of the following messaging technologies: SMS, MMS, Push Notifications (to Apps) and Email. The platform can also send messages to Website users.
Additional engagement technologies that are supported by theSymphony platform are: QR Codes, Passbook coupons and certificates, Location based services (both Geo Fencing and iBeacons), Event triggered messaging (reminders), 1-on-1 live communication (via text messaging), Web Widget builder, Short URLs, Short APP URL, Enhanced Media files support.
The Platform back-end allows users to dynamically manage their Databases as well as target campaigns based on the data collected in said databases. Additionally, our platform allows for an API based connectivity to power internal client processes without the need for human intervention via the platform’s UI.